RETURNS AND REFOUNDS
Zancan's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:
MAKE A MERCHANDISE RETURN AUTHORIZATION SLIP
- Click on the "user" icon to open your account options and choose "My orders" to open your orders history.
- Find the order containing the product you wish to return and click on "DETAILS"
- In your order details check the product/s you wish to return and set quantitiy.
- Provide an explanation for the return in the "Merchandise return" box and click on "MAKE AN RMA SLIP" button.
You can track your Return Merchandise Authorization (RMA) status clicking on "MY MERCHANDISE RETURNS" button in "MY ACCCOUNT" page.
SEND BACK THE PRODUCT
Once your RMA has been recieved and validated you can download and print your RETURN SLIP
Put the items you wish to return inside the parcel, together with the printed return slip.
Return parcel to the following address:
ROBERTINO ZANCAN srl
Via dell'Artigianato n° 2
36024 Ponte di Nanto
Vicenza – Italy
Take the parcel to the nearest post office and ship it by standard mail.
Make sure you get a copy of the postal receipt, for further reference.
Upon receiving your package, we will notify you by e-mail. We will then begin processing the
refund, if applicable. We will refund the corresponding amount on the same payment method used to place the order.
If you received the item(s) as a gift, the sender will be refunded automatically.
Zancan will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the RETURN SLIP and the original Robertino Zancan packaging.